1. About Little Pet Vet

Little Pet Vet is a privately owned veterinary clinic located in Bentley, Western Australia.

• Business name: Little Pet Vet
• ABN: 98 622 418 839
• Address: Suite 8, 10 – 18 Ewing Street Bentley 6102
• Phone: (08) 6119 9166
• Email: reception@littlepetvet.com.au

2. Personal information we collect

We may collect personal information that is reasonably necessary for the operation of our clinic and the provision of veterinary services.

The personal information we collect may include:

• your name;
• telephone number;
• email address;
• residential or postal address;
• appointment and booking details;
• billing and payment information;
• information submitted through website forms, email, telephone calls, social media, or in-person communications;
• details about your pet, including name, species, breed, age, sex, microchip details, medical history, vaccination status, treatment notes, medications, pathology results, diagnostic imaging, and other veterinary records;
• emergency contact details, where provided;
• feedback, reviews, complaints, or survey responses; and
• website usage information, including device information, browser type, pages visited, and general location data.

We will only collect personal information by lawful and fair means.

3. How we collect personal information

We may collect personal information directly from you when you:

• visit or use our website;
• complete an online form;
• contact us by telephone, email, text message, social media, or in person;
• make an enquiry or booking;
• register as a client;
• attend the clinic with your pet;
• purchase products or services;
• provide feedback or leave a review; or
• otherwise communicate with our staff.

We may also collect personal information from third parties where reasonably necessary, including from other veterinary clinics, emergency hospitals, referral specialists, laboratories, pet insurance providers, payment processors, booking platforms, or other service providers involved in your pet’s care.

4. Purpose of collection, use, and disclosure

We collect, hold, use, and disclose personal information for purposes connected with the operation of our clinic and the provision of veterinary services.

These purposes may include:

• responding to enquiries;
• booking, confirming, and managing appointments;
• providing veterinary advice, treatment, and ongoing care;
• maintaining client and patient records;
• contacting you about your pet’s health, treatment, test results, medications, follow-up care, reminders, or recalls;
• processing payments, invoices, and receipts;
• managing prescription, medication, food, and product requests;
• communicating with referral hospitals, specialists, laboratories, emergency clinics, or other veterinary service providers;
• managing client relationships and customer service;
• providing important clinic updates;
• sending marketing or promotional communications, where permitted;
• improving our website, systems, services, and client experience;
• complying with legal, regulatory, insurance, and professional obligations; and
• managing complaints, disputes, safety matters, or legal claims.

We will not use or disclose personal information for a purpose unrelated to the purpose for which it was collected unless permitted or required by law, or where you have consented.

5. Veterinary records and pet health information

In order to provide appropriate veterinary care, we collect and maintain records relating to your pet’s health and treatment. These records may include examination notes, diagnoses, treatment plans, medications, pathology results, imaging results, vaccination history, surgical records, communications, and referral information.

Where necessary for your pet’s care, we may disclose relevant veterinary records to other veterinary professionals or service providers, including emergency hospitals, referral specialists, pathology laboratories, imaging providers, or previous veterinary clinics.

6. Website, email, and online communications

If you contact us through our website, email, social media, or another online platform, we may collect and use the information you provide for the purpose of responding to your enquiry and managing our relationship with you.

Website forms, email, and social media messages should not be used for urgent or emergency matters. If your pet requires urgent veterinary care, you should contact the clinic directly by telephone or contact an emergency veterinary hospital.

7. Cookies and analytics

Our website may use cookies and similar technologies to support website functionality, improve user experience, analyse website traffic, and assist with marketing or advertising activities.

Depending on the tools used by our website, this may include services such as Wix analytics, Google Analytics, Meta/Facebook tools, online booking widgets, maps, or embedded third-party content.

You may adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.

8. Marketing communications

We may use your contact details to send clinic updates, pet health reminders, newsletters, promotional offers, or other information that may be relevant to you or your pet, where permitted by law.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the relevant communication or by contacting us directly.

Please note that, even if you opt out of marketing communications, we may still contact you about service-related matters, including appointment reminders, treatment updates, payment matters, recalls, or information relating to your pet’s care.

9. Disclosure to third parties

We may disclose personal information to third parties where reasonably necessary for the operation of our clinic, the provision of veterinary services, or compliance with our legal obligations.

This may include disclosure to:

• our employees, contractors, and professional advisers;
• veterinary clinics, emergency hospitals, referral specialists, laboratories, and other veterinary service providers;
• payment processors and billing providers;
• booking, reminder, email, website, data storage, and practice-management software providers;
• couriers, suppliers, and product providers;
• pet insurance providers, where you request assistance with a claim;
• insurers, regulators, government agencies, or law enforcement authorities; and
• legal advisers or dispute resolution bodies.

We do not sell personal information to third parties.

10. Overseas disclosure and third-party platforms

Some third-party service providers used by Little Pet Vet may store, process, or access information outside Australia. This may include website hosting, cloud storage, analytics, booking, payment, communication, or software providers.

Where personal information is disclosed to or handled by third-party service providers, we take reasonable steps to ensure that such information is handled securely and in accordance with applicable privacy obligations.

11. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include secure electronic systems, password protection, access controls, confidentiality obligations, secure record storage, and limiting access to personal information to staff and service providers who require it for legitimate business purposes.

No method of electronic transmission or storage is completely secure. However, if we become aware of a privacy or data security incident, we will take appropriate steps to respond in accordance with applicable legal obligations.

12. Retention of personal information

We retain personal information and veterinary records for as long as reasonably necessary for the purposes for which they were collected, including for business, legal, professional, insurance, and record-keeping purposes.

When personal information is no longer required, we will take reasonable steps to destroy, delete, or de-identify it, where appropriate.

13. Access and correction

You may request access to the personal information we hold about you or request that we correct information that is inaccurate, incomplete, out of date, or misleading.

To make a request, please contact us using the details set out below. We may need to verify your identity before responding to your request.

In some circumstances, we may be unable to provide access to certain information. If this occurs, we will provide an explanation where reasonable and legally appropriate.

14. Privacy complaints

If you have a concern or complaint about the way we have handled your personal information, please contact us first so that we can attempt to resolve the matter.

• Email: reception@littlepetvet.com.au
• Phone: (08) 6119 9166
• Address: Suite 8, 10-18 Ewing Street Bentley 6102

Please include your name, contact details, and a brief description of your concern.

We will consider your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another appropriate regulatory body.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, or privacy practices.

The current version of this Privacy Policy will be published on our website and will take effect from the date stated above.